Frequently Asked Questions

Do I need a doctor's referral, and can I use insurance?

I do not accept insurances. This is an intentional decision since I want to work for you and not the insurance company. Physical Therapy should be a collaboration between therapist and client and care should not be limited insurance restrictions.

If you would like to bill your insurance company for your visits, I will help you collect the information that you will need to apply for out-of-network reimbursement. This may include a physician referral, depending on the rules of your insurance.

Currently, Medicare prohibits its recipients from participating in services provided by a cash-based physical therapy practice. Once a Medicare participant has used his/her maximum annual allowance for therapy services, he/she may participate in cash-based Physical Therapy services.

Step-down, or maintenance, services do not require a physician referral and Medicare recipients may participate in these services. 

What is the best way to schedule?

You may schedule by email or directly with me by phone at 828.273.3950.

What should I bring to my first visit?

Be prepared to give a brief medical history and list of medications. If you have compression garments, it would be helpful to bring them as well so that we can assess their fit and compressive ability.

What should I wear?

I recommend loose, comfortable street clothing that you can easily take off and put on. If you have any wounds in the area to be treated, please bring extra supplies to redress them.

What should I expect on my first visit?

For everyone, medical history will be taken to rule out any contraindications, and you will be asked to sign an informed consent.

Physical Therapy Evaluation: All Physical Therapy treatment begins with an evaluation. The evaluation consists of medical history, history of current condition, and objective measurements. The results of the evaluation will be discussed and we will set goals for therapy together. Plenty of time will be given for questions. Treatment on the same day of the evaluation may or may not occur depending on the time needed for the evaluation and questions. However, in general, this is what you may expect:

For Lymphatic PT, you will receive recommendations for compression required during treatment. You will be expected to obtain this compression prior to the start of Combined Decongestive Therapy.

For Orthopedic PT , treatment may begin the same day as the evaluation with education regarding your condition and the start of a home program.

Maintenance, or step-down treatment: Contraindications will be ruled out and maintenance treatment will start the first day.

What forms of payment do you accept?

I accept cash, personal checks, VISA, MasterCard, American Express and Discover. There will be a 3% charge added for processing credit cards.

What happens if I have to cancel a visit?

A 24-hour notice is required. A phone call is very appreciated. Not showing or not calling to cancel a visit results in a cash charge because you are holding a one-on-one reservation with your therapist on the schedule.

What other wellness or therapy sessions are offered at your office?

Please see the Affiliate Services dropdown tab below Services in the menu.